Madhurya Exchange Policy

Exchanges will be accepted only in the case of manufacturing defect or dispatch of
incorrect item. Your exchange request should be sent by email to
contactus@madhurya.com within 24 hours of receipt of the package. The product
should then be couriered back to Madhurya within 7 days of receipt of the same.
Your product must be in its original unused condition in the original packaging with
the bills and tags intact to be exchanged.
Item to be exchanged to be returned to us within 7 days of the date of receipt of
goods by customer
1. Please email contactus@madhurya.com to request an exchange and we will
acknowledge your exchange.
2. Mail your returned item along with the original packaging material to:
Madhurya
VVMVP campus, 21 st km kanakapure road
Udayapura-560082
Bangalore, Karnataka
3. You can choose an alternate product of the same, lower or higher value for the
product accepted by us as exchange.
4. In case the value of the alternate product is higher you will have to pay the
difference. If the value is lower, we will issue you a credit note for the balance value.
5. In case you are unable to find an alternate product immediately, we’ll send you a
credit note for the value of the item(s) that you exchange. This credit note can be
utilized against a future purchase later. This Credit Note will be valid for a period of
90 days from the date of issue.
Note:
1.Exchange will not be applicable on Saris that have the blouse detached, tassles
made, fall stitched - either by you or by us for you or on any customized orders.

2.Madhurya does not allow cancellation of orders. The customer is eligible to
exchange the product as per our exchange policy. 

3. The buyer will be responsible for any applicable customs and duties for both the
returned shipment and the items we ship in exchange.